Head crashes, seized spindles, dead PCBs, corrupted firmware, degrading sectors and formatted volumes. We open the drive in a Class 100 clean room, image it sector by sector on donor hardware, and rebuild your files from the image, never from the failing drive itself.
Physical faults and logical faults need completely different handling, which is why nothing is quoted before a diagnosis.
Clicking or grinding means the read heads have touched the platters. Every further power-on grinds away more of the surface.
The motor will not spin up after a drop or a long idle period. The platter stack is migrated to a donor chassis.
A surge or failed TVS diode kills the board. Boards are repaired or donor-swapped with the original ROM transferred across.
The drive is detected but reports zero capacity or a wrong model. The firmware modules are rebuilt on a hardware imager.
Reads hang, copies fail part way, the system freezes. Imaging is done head by head with the weak zones read last.
A quick format or a deleted volume leaves the file data intact. The priority is to stop writing to the disk immediately.
Evaluation and quotation are free. You pay only after we show you a verified list of what was recovered, and only if you approve it. Nothing recovered means nothing invoiced.
Every case follows the same audited path. You get a case ID at step one and can ask for status at any point.
An engineer, not a call centre, works out what failed and whether the media should be powered on again at all.
We collect the device from your location, logged and sealed, or you send it in by courier.
A full diagnostic report: the fault, the recoverable scope, the turnaround time and a fixed price.
Sector-level imaging in a Class 100 environment, then reconstruction from the image. The original is never written to.
Online or on site, you check the recovered files before any invoice is raised.
Data is delivered on fresh encrypted media. Our working copies are sanitised to standard and the NDA stands permanently.
Recovery is done against a forensic image, so the results can be verified before you pay and the original media is never modified.
The first hour decides how much is recoverable.
No. Clicking is the sound of damaged heads contacting the platters, and every retry removes more magnetic surface. Power it down and leave it down. This is the single most common way a straightforward case becomes a partial one.
They do not, and both make things worse. Condensation inside a drive contaminates the platters, and swapping enclosures does nothing for a fault inside the drive. Neither addresses a mechanical or firmware failure.
Usually yes. A quick format rewrites the file system tables but leaves the data. What destroys it is continued use of the disk afterwards, so stop writing to it and bring it in.
Logical cases are often done in 1 to 3 working days. Clean room work depends on donor availability and surface condition, and typically runs 3 to 10 days. You get a timeline with the quote, before any work starts.
Free consultation, free pickup, a fixed quote before any work starts, and an invoice only if you get your data back.
Data Recovery Lab